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Terms & Conditions of CRM Software

CRM@Weblink is an offering of WeblinkInda.NET (referred as “WeblinkIndia”). The user’s data collected by us is limited to information that is needed for functioning as well as improving the user’s experience. WeblinkIndia is committed to safeguarding the privacy of its Users. You are requested to read the following Privacy Policy to have a complete understanding regarding how your personal & business information will be treated when you associate yourself with CRM@Weblink, WeblinkIndia.

This policy is exclusively applicable on the entire platform operated by WeblinkIndia and not beyond. WeblinkIndia may amend these policies at any time by posting the amended version on this site. Such amended version shall automatically be effective upon its posting on this site. You are advised to check this section of regular intervals to be updated on developments.

Information Collection – Personal, Business, Service-Related:

WeblinkIndia collects information from its Users at various instances. This includes information that is provided by you during registration, seeking customer support, or when using our services (Service Related). We store your name and contact information and business details. The credit card numbers are only stored with your permission in one of our secured payment gateways. We record browsing, search, navigation details of our Users to use the same to provide value-added services to our Users. If you navigate to us via our referral programs or social media handles, we will have access to your interactions and profile information.

The personal information requested by WeblinkIndia is purely for usage at WeblinkIndia alone, unless it is specifically stated otherwise or if you choose to share it with some User / Visitor / Third Party explicitly. The Business Information is meant for registration, activation of services, understanding your requirements and providing apt solutions. The Service Related Information is information about clients, deals, employees etc. which is shared as you the chosen services.

In order to improve the user experience and provide better services, we gather and analyse the usage statistics such as number of unique visitors, pages viewed, screen resolution, browser software etc.

Information Usage:

WeblinkIndia collects personal or public information with the intent to improve the user experience on its website with the aim that the Users are benefitted by the better services such as personalized support, interactive interfaces and communication etc.

Based on the User’s site usage statistics, trends and requirements, WeblinkIndia serves the Users with information related to chosen services, upcoming features, offers, other information which would interest you, customised mailers and general newsletters.

Besides this the data is also used to detect and prevent fraudulent transactions and other illegal activities and to report spam. It is also used to protect the rights and interests of WeblinkIndia, its Users, third parties and the public at large. The analysis of data is also done to monitor and analyse the usage stats of our services.

All service related information is always meant only for processing as per your information. You have sole authority over the service related data and we safeguard it by allowing minimal access to even our own employees on a need-to-know basis as our systems are automated and all analysis/reports are in-built and vary on the basis of your data. You can access your data anywhere, anytime, share it through third-party integrations, modify, export or delete it as and when required. This data is only held by us as long as you use our services. After termination your data will be automatically deleted from our active database within 6 months. The data is deleted from our backups as well within 9 months of termination.

You also have control on your data usage and may opt out of newsletters and non-essential communicatons by using the unsubscribe option. Some information which may be optional can also be left out if you don’t feel that it is relevant for you.

Information Sharing

We limit access to your information to our employees and departments on a need-to-know basis. If we share your information with other parties (like developers, service providers, domain registrars, and reselling partners), they must have appropriate security measures and a valid reason for using your information, typically to serve you.

WeblinkIndia doesn’t disclose or share any of the User’s personally identifiable information unless under special circumstances or if already permitted by the User or if requested by a government or law enforcement body or as permitted in terms of this Privacy Policy.

WeblinkIndia may also disclose the User's identity and contact information in special cases to cooperate fully with governmental authorities, law enforcement body, private investigators and/or injured third parties in the investigation of any suspected criminal or civil wrongdoing.

Furthermore, WeblinkIndia may disclose information as a result of a subpoena or other legal action or bring legal action against someone who may be violating the rights or property of WeblinkIndia or its Users or if deemed necessary for the maintenance, upgradation, servicing or improvement of the services extended at WeblinkIndia. The personal information collected may be transferred and shared in case of sale as well.

Updation of Information

A user may edit his/her account information and profile by logging into his My Folder at WeblinkIndia and the changes would be displayed with the completion of necessary verifications.

A user account can be deleted or deactivated, but doing so will result in the User not being able to access any of the services. Residual information will remain within our archive records.

Information Protection

WeblinkIndia is never involved in any sale of data in bulk or otherwise to any third party wherein it can be misused for telemarketing / telesales / email marketing etc. In addition, WeblinkIndia does not sell any User's personal information or business information until and unless it is permitted by the User.

It is advised that the Users safeguard their details, sign out from their folders and share information only after they have sure of the receivers intent. This is to ensure that others cannot access their personal or business information and correspondence. It is important especially if the user shares the computer with someone else or is using a computer in a public place.

WeblinkIndia takes necessary steps, within its limits of commercial viability and necessity, to ensure that the User's information is treated securely. However, since no data transmission over the Internet can be guaranteed to be 100% secure so though WeblinkIndia.NET strives to protect the User's personal & business information, it cannot ensure the security of any information transmitted to WeblinkIndia and you do so at your own risk.

Once received, WeblinkIndia makes best efforts to ensure its security in its systems. Please keep in mind that whenever you post personal & business information online, that is accessible to the public, you may receive unsolicited messages from other parties.

GDPR

WeblinkIndia has always been working on standards that work to safeguard the User’s Data and have acted to adhere to GDPR at organizational level by:

  • Assessed that our systems are in sync with the regulations
  • Trained our team to create awareness in our team and equip them to understand and protect the privacy of the Users
  • All our teams, be it design, development, marketing or support understand and work to ensure data privacy and also keep innovating on best ways to provide Users more control over data.
  • We have been improving the data security and implementing necessary processes on the basis of the internal audits, feedbacks and as per the new trends.
  • We also regularly keep our databases updated to ensure that accurate information is stored for easy reference.
  • Despite all the requisite steps taken by us to protect the User’s data in case of any breach, if the breach is targeted to a specific User then they would be notified by e-mail and if it’s a general breach then the same would be notified on blogs and social media with 72 hrs of the same coming to the knowledge of WeblinkIndia.

Data Security Measures

To ensure data security, we have taken several measures at infrastructural and organizational levels beside providing the User with flexibility to disclose only relevant information.

We only share the data available with us on need-to-know basis to even our employees. These employees have been made aware of Importance of security and confidentiality in requisite training sessions. We audit the working and ensure that there is no space for complacence. We lay special importance on network security, monitor our firewalls closely, server set-ups are upgraded and get up to date keeping in mind data security and have implemented multi-layer security to ensure data security.

Being in this industry for over 25 years we understand and work consistently to provide our Users with hassle-free and secure environment where they can focus their energies to make the best use of the chosen services while we take care of the rest.